Player’s withdrawal has been delayed

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• The player later confirmed that the withdrawal process had been completed.
• The Complaints Team acknowledged the player’s frustration and advised patience during the withdrawal process, but ultimately, the complaint was rejected due to a lack of response from the player.
• Again, there are countless different categories in the live lobby.

The player from Greece had requested a withdrawal of €400 more than two weeks ago, but it had not been processed despite the casino’s 3-day policy. The customer service responses did not provide any explanation for the delay. After the player submitted a complaint, the casino confirmed that the payment was scheduled. We had marked the complaint as ‘resolved’ in our system, after the player’s confirmation of receiving his winnings. The player from Germany had been unable to withdraw his winnings since 8th of March, 2024.

Player’s withdrawal has been delayed.

The player later confirmed via email that he had received his withdrawal, leading us to mark the complaint as ‘resolved’. The player from Greece had requested a withdrawal prior to submitting his complaint. However, the player confirmed that no further identification was needed.

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Despite the player’s impatience due to the casino’s terms and conditions stating a 3-day processing time, we advised her to wait for a two-week period before we intervened. However, before reaching the two-week mark, the player confirmed receipt of her winnings. The player from Portugal had been facing a withdrawal delay for her winnings of 80 euros since October 25th. Originally promised a quick processing time, the casino had pushed the payment to November 2nd, leading her to believe they were intentionally delaying payouts. The Complaints Team acknowledged the player’s frustration and advised patience during the withdrawal process, but ultimately, the complaint was rejected due to a lack of response from the player. The player from Greece had had a €500 withdrawal canceled without explanation.

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The complaint was rejected because Kingmaker Casino did not operate with a German license and therefore did not have access to the OASIS register. Additionally, the player had not directly requested self-exclusion from Kingmaker Casino. The player from Italy had her account blocked soon after winning a sum of 6,800 euros. Although the account was under review and she had sent all required documents for verification, she was worried about potentially losing her winnings. It turned out that the account was closed due to the use of a third-party payment method, which breached the casino’s Terms and Conditions and made KYC impossible.

The player confirmed the resolution and the complaint had been marked as resolved. The player from Italy was unable to withdraw his funds from the casino. Two withdrawals of 500 euros each were declined due to a claimed change in the processing company, despite using the same Postepay card successfully on other sites. The complaint was closed as the player failed to respond to our messages and questions, preventing further investigation. The player from Ontario had requested a withdrawal less than two weeks before submitting this complaint. The Complaints Team noted that the player did not respond to follow-up inquiries regarding the status of the withdrawal.

The player did not respond to further communication, leading to the complaint being rejected due to a lack of response. The player from Greece faced difficulties withdrawing money from the casino. His complaint was rejected due to a lack of response to the Complaints Team’s requests for communication with the casino regarding the withdrawal issue. Despite efforts to gather necessary information, the player did not provide the requested details, which prevented further investigation into his case.

The player from Austria had experienced a delay in receiving his €900 withdrawal from an online casino. He had expressed dissatisfaction as the casino’s terms and conditions had stated a 3-working-day payout period. However, the player later confirmed that he had received both payouts.

As a result, the investigation could not proceed, leading to the rejection of the complaint. The player from Germany has requested a withdrawal prior to submitting this complaint. Our team contacted kingmaker casino the customer support during the review process to gain an accurate picture of the quality of the service. Customer support is crucial to us because it can be very useful in resolving problems with player’s account, registration at Kingmaker Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, Kingmaker Casino has an average customer support. When reviewing online casinos, we collect information about their customer support and language options.